25 most-used UK government services to become ‘digital by default’
Following a 2010 proposal by Martha Lane Fox, the former UK Digital Champion, the government has been quick to digitise its 25 most-used services. It is now 75% of the way through the two-year process, which will see a reported 90% of government business conducted digitally.
The changes are expected to save £1.7 billion a year in staffing and processing costs, allowing for a cheaper and more efficient service for those interacting with government departments.
Mike Bracken, head of the Government Digital Service, told the Telegraph an estimated 20% of the public would be resistant to the change, including the one in eight British adults Ofcom estimates have never been online.
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